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Top Help Topics
1. Can I order by phone or fax?
2. What is my order status?
3. Is my information safe when I order with you?
4. When will my pre-order item ship?
5. I was shipped the wrong item.
6. How do I return an item?
7. What is your refund policy?
8. I forgot my password.
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10. Do you sell Gift Cards?
General Site & New Customer Help

What should I do first?

The most important tool you are provided with from us is your very own customer account. You must create an account before placing an order. Creating your own account is completely free and there is no obligation to buy!

    How To Create Your Account
  1. In the upper right corner of the web site you will find a button labeled "My Account". After clicking this button you will be prompted with two options, "sign in" or "register". Existing customers will choose "sign in" and new customers should choose "register".

  2. You will be sent to a page that asks for information such as e-mail, phone number, etc. Please feel confident in knowing that we will never sell or give away any personal information. Click here to view our privacy policy.

  3. After you have completed the form you will have the option of signing up for our newsletters. You will not receive junk mail from us and you can remove yourself from the list at any time. The purpose of our newsletter is to make our customers aware of any upcoming or current promotions.

  4. Once the required information has been provided, you may select the "Sign up" button to submit your information.

  5. You will then be sent to the main page of your customer account. From here you may access all customer features.

  6. When revisiting our website, simply choose "Sign in" under the "My Account" tab on our homepage. This will prompt you to sign in using your e-mail address and password.

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Your Account

After your purchase, your account will be your information center.

Once you have a customer account, you can:
• View your order history
• Make shopping easier and quicker
• View all your order information
• Edit any shipping or billing information before the order ships
• Add or remove items from orders before they ship
• View information about you returned orders
• View account balance
• Add or edit payment method
• Add or edit shipping address
• Apply or view gift card balance
• View account credit history
• Update name and e-mail address
• Change password
• Add items to your wish list

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I am new to the site. How do I register?

There are two simple ways to sign-up for a FREE New Account.
- Click on the "Your Account" button located in the top right corner of our web site and follow the simple instructions.
- You can add items to your 'Cart' and proceed to checkout. Once you enter the checkout process you will be asked to sign-in or sign-up for a New Account. Click sign up for a New Account and follow the simple instructions.

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How do I find a product I would like to buy?

There are a number of simple ways to find an item that you are searching for. Here are a few helpful suggestions:
Use our search box to search for your favorite titles by Keyword, Title, Artist/Author, UPC/ISBN, Books, DVD/Video or Music. Our search boxes can always be found in the top-center or bottom-center of the site.
Search by Category listings are found in the left column on most featured pages of our site including the front page.

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Do you sell Gift Cards/Certificates?

Yes, we do. Sending electronic gift certificates are a great gift and are a lot of fun to send. To order a gift certificate today click here or click on the Gift Certificate button located at the top of the site on the front page.

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What does "Free money with every order" mean?

Whenever your order placed on our website is shipped you will receive a "FREE Money" credit that is placed back into your customer account with us. The next time you go to place an order with us you will be able to apply this "FREE Money" to your order.

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